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March 4, 2009 - Issue #53

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http://www.workingsolo.com/minute053.html


Lessons from a Prius

I've been spending the last few days zipping around the California Bay Area driving my sister-in-law's Prius. Pat loves her cherry red car, and I now understand why. Driving around in her Prius also taught me a few lessons of value to soloists:

1. The power of tribes.
Until you're driving one, other Prius' remain invisible -- then they seem to be everywhere. Toyota has built upon this homophyly to create bonds among a tribe of Prius owners, many of whom spread positive word-of-mouth about the car. How many businesses are similar to yours -- and have you noticed (and even more, learned from) them? Does your product or service have the power to create a tribe of enthusiastic customers?

2. Fresh eyes.
Pulling up to a stop light in the Prius, I was shocked -- at the silence. As a hybrid vehicle, the Prius engine turns to battery power when the traditional engine is not needed. The sense of quiet in the car is unexpected, then a pleasure. What have you been overlooking in your solo business that can bring surprise and delight to your customers?

3. Don't overthink.
My brother guffawed when he heard that I spent several minutes in the rainy drizzle trying to unlock the car door. It's really quite easy -- walk up to the door with the key fob in your pocket and the proximity sensor will unlock the door as soon as you pull the handle. Instead, I stood there -- growing increasingly frustrated -- and tried to push every button, thereby locking the door repeatedly. I was overthinking the mechanism, and once I understood the elegant simplicity of the design, it seemed natural and apparent. What are you overthinking in your solo business? How can you leverage the obvious?

-- Terri Lonier
Founder, WorkingSolo.com

Next Issue:
Looking 100 Years Out

Working Solo Minute is published each Wednesday by Working Solo, Inc. and is based on the work of author and small business expert Terri Lonier. Copyright 1994-2009. All rights reserved.
Working Solo is a registered trademark of Working Solo, Inc.

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