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How
I Choose Clients
Every solo business crosses a threshold in its development
when you focus your efforts and become more selective about your clients and
customers. In rocky economic times, it is tempting to
choose clients based primarily on financial considerations. Yet I find that
I do my best work -- and meet my personal and professional goals -- by aligning
myself with these four factors when considering a project.
1. Contribution.
Can I use my talent, skills, and experience to make a significant contribution
to the client's business? Can I help them reach their
objectives? If not, I refer them
to a colleague who can serve them better.
At first, it may seem odd to turn business
away, but risking your reputation by taking on projects for which you can't deliver
superior results is not worth the gamble. Plus, you gain something more valuable:
the client's respect. It's one more reason to build a pool of solo colleagues
to whom you can reliably refer work.
2. Chemistry.
Are those I'd be working with individuals I like,
respect, and trust? This trio of qualities forms the foundation of my business.
The few times I've strayed from these benchmarks,
it's been a less-than-satisfying experience. (I've been fortunate to work
with some terrific people and companies over the past two decades -- and I
know they have spoiled me.) Pay attention to your intuition when assessing
these qualities.
3. Challenge.
Are there elements to the work that will stretch me in new ways? Will I
learn new things and expand my skill set? The importance of these factors
may rate higher or lower on your list, but I've found that a project must offer
at least a bit of a
challenge to sustain my interest, and to bring forth my best work.
4. Compensation.
Of course, the financial arrangement is important in any project. Will I
be paid well (and promptly) for my work? I also consider what else I
might take away from the project besides a check.
New contacts? Referrals? Payment in goods or services? Bear in mind the total
compensation value.
Making smart choices about which clients and
customers to work for is always an important element in growing a solo business,
perhaps even more so in challenging economic times. Opportunity costs are high
-- by saying "yes" to one client, you're saying "no" to
any others until your time is freed up again. Choose wisely.
-- Terri Lonier
Founder, WorkingSolo.com
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